1.  Purchase of Tickets

• Instant fare ticket is printed & produced to passenger upon boarding
• Passengers are advised to tender the exact dare as change is not guaranteed
• Tickets purchased are NON-REFUNABLE
• Please check & verify your ticket to ensure bus dare, date & time are printed correctly
• If you are regular public bus user, we encourage you to purchase the monthly bus card
• The monthly bus card can be bought from our office at Miri Bus Station (Please refer to our office staff for more details on the monthly bus card)
• Don’t pass your money directly / hand to hand to driver.

2.  Use of Tickets / Monthly Bus Card

• All passengers using our service must possess valid tickets or monthly bus card for their intended trips
• Tickets / Monthly bus card may be inspected by our enforcement staff at any time and must be shown upon request.

3.  Boarding Bus Procedures

• When boarding a bus:–
• Step 1 – identify & confirm your destination with the indicator / signal at the top front panel of the bus
• Step 2 – put your money into the coin box (if you are not monthly card holder)
• Step 3 – claim your ticket form the driver instantly
• Step 4 – verify your ticket to avoid unnecessary inconveniences( i.e Fares, date & time must be correctly printed on the ticket)
• Step 5 – keep your ticket throughout your journey for enforcement check
• (Attention : when there is a conflict with our service, it is advisable for passenger to take down the bus PLATE NO., PLACE & TIME of incidence to lodge complaint report.)
• Step 6 – Press the ring button when the bus is about to reach your destinated bus stop (i.e. about 20 metres away from the bus stop).

4.  Penalty Fares

• Short-payment of fare : RM 10.00 or maximum fare of the route whichever is higher
• Unable to produce valid ticket / monthly bus card upon enforcement check : RM10.00
• We deserve the right to stop miss-behaved passengers using our service.

1.  Safety & Security

The DO’s

• Always check the displayed indicators on the bus to ensure you board the correct bus for your destination
• Boarding bus at front door & alighting bus at the rear door
• Always make yourselves seated in the bus whenever possible
• If you are seated, show yourselves a good civic-minded citizen by offering your seat to the elderly or those more in need
• Standing passengers should always use the stanchions & handgrips provided.

The DON’Ts

• Never board or alight when the bus has not come to standstill
• While on board, don't stand near to the door-side under any circumstances
• Never make improper use of any facility on the bus as this may cause undue inconvenience to other bus
• Don’t vandalize any facilities provided to you on the bus.
• As this is a public service, we advise passengers not to carry large amount of cash or wearing highly visible valuable belongings while taking our service.

2.  Advantages of using public bus service

• Cheapest mean of transportation - no petrol cost, no parking fee, no car maintenance cost
• Avoid traffic jammed
• Miri public buses are fully air-conditioned
• You are insured
• Convenient ! Miri public bus service operates from 6am to 9pm daily.